We have a 30 day return policy. You have 30 days after receiving your order to ask for a return.
To be eligible, your item must be in the same condition you received it, unused, and in its original packaging. You'll also need your receipt or proof of purchase.
To start a return, go to our contact page and tell us exactly what the issue is. We'll take it from there. You can also contact us any time with questions about returns.
Damages and issues
Please check your order as soon as it arrives. If something is damaged or defective, or you got the wrong item, contact us straight away so we can look into it and make it right.
If your order arrives damaged, send us a video as soon as you can so we can get it sorted for you.
Exchanges
The quickest way to get what you want is to return the item you have. Once we accept the return, place a separate order for the new item.
Refunds
We'll let you know once we've received and checked your return, and whether the refund has been approved. If it is, the money goes back to the card you paid with (payments are processed by Stripe). Your bank or card company can take a few days to post it too.
Please contact us before sending anything back and we'll tell you where to send it.
Thank you.
